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Booking Conditions including Online Booking System
Please note that your use of our website is subject to your acceptance of these terms and conditions.
If you are unhappy with any of our terms and/or conditions please do not use this website and contact us by phone on 01929 551393.
By using this website, you will be making a booking request only. You should receive an acknowledgement from Sage Pay of your payment details, and we will send you a confirmation of your booking by email within 48 hours. Please note your booking is not confirmed until you have received a booking confirmation from us. Please check it carefully when it arrives, and contact us on 01929 551393 if there are any problems.
BOOKING CONDITIONS
We would like to welcome you to our relaxed, quiet family park located in the Wareham Forest, catering for couples and families on holiday. We ask that our guests follow the Country and Caravan Codes, as well as the conditions set out below and displayed on the Park, to ensure that everyone has an enjoyable stay with us.
We will do our utmost to accommodate all special pitch and booking requests, but cannot guarantee a specific pitch or location. Unfortunately we are unable to cater for groups or single sex parties. If we discover a group on the park, even if all parties have booked individually, this is a breach of our booking conditions and we reserve the right to ask any or all of the parties to immediately leave the park without refund of any monies paid. Maximum of 6 persons per unit. All bookings must include one person who is at least 18 years old. Please note that some park facilities may be limited to High Season.
We are happy to accept bookings for any number of nights except during High Season and Bank Holidays, when Superior pitches must be booked on a Saturday to Saturday basis in 7 night multiples and on Standard / Woodland Pitches a 4 night minimum booking is required (minimum 7 nights required over Spring and August Bank Holidays). Extending a booking will depend upon availability at the time. We ask that full payment be made for your stay with us at least 28 days prior to the arrival date, otherwise we cannot guarantee to hold your pitch. If the pitch is vacated early, cancelled, or the booking changes, please see our holiday cancellation policy.
Please register at reception on arrival. Pitches are usually available from 12.30 pm and we accept arrivals up to 9.00pm. We do have a temporary parking area for early arrivals and late departures by arrangement. We request that pitches be vacated by 11.00am on the day of departure to allow us to prepare for the next guests, unless prior arrangements are made with the management. There are security gates to restrict access to and disturbance on the Park overnight. Quiet hours are between 11.00pm and 7.00am.
By the very nature of our lovely woodland surroundings with streams flowing through the Park, and the fact that we have a Swimming Pool on site, we ask that great care is taken at all times, especially in the proper supervision of children and pets, so that they are not a nuisance or danger to themselves or others. For your own enjoyment and safety, we insist that the Rules displayed around the Pool are strictly adhered to, and that children are accompanied at all times. If any accidents requiring medical attention or involving damage to property occur within the precincts of the site, please report full details to the management prior to your departure.
All caravans and vehicles parked, stored and moved on the site are done so at the owner's risk and the company will not accept any liability for loss or damage to the property, or injury to the owner and his party unless the company is found to be negligent. Owners are required to comply with the Road Traffic Act while on the Park, and keep their vehicles and caravans fully insured against fire, theft, and third party liability at all times during the currency of their stay. Unfortunately commercial vehicles are not permitted on the park except by prior arrangement in writing.
CHARGES FOR LARGE TENTS, GAZEBOS, BOAT ON TRAILER (In Storage Field), VISITORS, LATE DEPARTURES, ELECTRIC HOOK UP POINTS
To maintain the quality of the Park, and comply with Fire Regulations, we have a few approved pitches that can cater for slightly larger units, and these must be pre-booked. An additional charge of £6.00 per night will be made for a boat, or any combination of tents/gazebo that occupy a single ground space larger than 7m(L) x 5m(W). The maximum ground space a unit may occupy is 8m(L) x 6m(W) on the approved Standard Pitches and 8m x 7m on Woodland Pitches. For caravans and motorhomes we can only accept a gazebo or Pup Tent as an alternative to an awning. Boats are stored in our storage field, which is only accessible during reception hours. Visiting family and friends are charged at a rate of £3.00 per Adult, and £2.00 per Child. Late departures are charged as follows, £4 for extensions to 3.00pm, £8 for extensions to 6.00pm. Visitor numbers and late departures are both subject to availability and management discretion, please check with Reception. The electric hook up point is for the sensible use of proprietry caravan electrical equipment. Unfortunately this does not include electric awning heaters.
DEPOSIT
We charge a deposit of £50.00 per week to be applied against your stay at the park, but which will NOT be refunded in the event of cancellation. Unfortunately we cannot guarantee to hold your pitch unless we receive payment of the balance at least 28 days prior to your arrival date.
HOLIDAY CANCELLATION POLICY
Cancellation of the Holiday by you (the customer)
You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us. However cancellation charges are payable by you as follows:
- more than 100 days notice - deposit only;
- 50 to 99 days - 30% of total holiday cost;
- 15 to 49 days - 50% of total holiday cost;
- 14 days and under - 70% of total holiday cost.
Please consider taking out holiday insurance.
- Cancellation of the Holiday by us (the Park Owner)
If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid. Except where the cancellation or change arises from an unforseeable or unusual occurrence outside our control as described in the next section we will pay compensation (per pitch booked) as follows:
- more than 100 days notice - nil;
- 50 to 99 days - £10;
- 15 to 49 days - £20;
- under 15 days - £40.
Compensation not to be more than 50% of original booking. Unforseeable or unusual circumstances beyond our control include, but are not limited to war, threat of war, riot, terrorist activity, natural or nuclear disaster and fire.
PRIVACY POLICY
This privacy policy sets out how we use and protect any information that you give when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
- We may collect the following information:
Name and contact information including email address, postal address and telephone number and details of your requirements for staying with us.
- Online payment is dealt with by Sage Pay so we do not collect credit or debit card information ouselves except for the last four digits that may be required to identify your card as provided by Sage Pay(see below)
- What we do with the information we gather
We require this information to understand your needs and provide you with an appropriate service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We give you the oportunity to opt-in to this service when you register your details with us.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We use the same opt-in referred to above for this service when you register your details with us.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- when you are asked to fill in a form to register with us on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us or by using the online form to change your details.
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
- You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
- If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
- Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at http://www.sagepay.com/shoppers
COOKIES
We use the following cookies:
- A small cookie is used to store your permission to use cookies if given. It will be removed 30 days after its last use.
- A session cookie is used:
- as part of our security mechanism to protect your login details
- to identify you to our system so that we can locate your details and bookings.
This cookie will be removed at the end of your session.
We do not store personal data in our session cookie. We do not store any kind of tracking or useage data.
If you no longer want to store our cookies you can use your browser settings to delete and disable them.
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Please call us on
01929 551393
to make a booking, or with any questions you may have.
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LATEST NEWS
We are introducing a new Online Booking System. Please follow the link for more information. |
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| WHAT OUR GUESTS HAVE TO SAY..... |
Thank you for your amazing hospitality and hard work. Your camping facilities have blessed us with 5 star luxury.
The family shower rooms, laundry, freshly baked pastry, well stocked shop, swimming pool and friendliness were deeply appreciated extras.
Thank you for a wonderful holiday!
The K Family
July 2011
We have just returned from our second visit and I am delighted to say that we enjoyed it just as much as the first time.
We congratulate you on your staff who without exception were friendly, efficient and very helpful. The site is immaculate as are the showers/toilet blocks and the swimming pool.
The flowers everywhere are beautiful and we thought the herb trough very thoughtful. We do quite a bit of touring and have not found a site anywhere that comes close second to yours.
I am sure that if you had been in charge of weather then that too would have been perfect! See you next year.
Mr & Mrs M
June 2011 |
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